FREQUENTLY ASKED QUESTIONS

1.) I typed in my CATALOG or MANAGER password and it says Unauthorized Attempt.

Your passwords are case sensitive. Make sure you typed in the password exactly as given. Make sure your CAPS lock is off.

2.) I typed in my MANAGER password and I am in my MANAGER page, but it won't let me order from this page.

You can't order from the MANAGER page. You will need to return to the LOGIN page and in the same window that you typed in your MANAGER password, you type in your CATALOG password. Your CATALOG password takes you into the page that allows you to order.
The reason we have two passwords is that it allows you (if you choose) to assign an individual in the office the responsibility of ordering badges for the office so you would give them the CATALOG password. However, you may not want them to have access to the MANAGER page for a number of reasons. You may not want them to be able to change the passwords or you may not want them to see the remaining badges.

3.) I typed in my order and clicked SUBMIT, but then I realized I made a mistake on the spelling of a name.

Locate your order ID. It will be the date and then a series of letters and numbers similar to this: 06172005-W456EX. If you can call us immediately, usually the same day, we may be able to catch it before it goes into production.
The advantage of your private website is that your order goes right into our production system so if you make a mistake you must inform us immediately.

4.) I typed in a name, but I realized I made a mistake on the spelling. I have not clicked on the SUBMIT button so my order is not complete. What do I do?

You have a VIEW CART tab at the top of the page. Click on it and you will be able to view all the items in your cart. You can delete any items you wish. Close the window and start over.

5.) I am typing in the information, but when I got to my fifth name (or at any time during the order) or when I tried to click SUBMIT, it keeps dumping my information and then I get a message that says: SYSTEM DOWN FOR DATA BASE MAINTENANCE. Did my order go through?

Usually this happens if you are trying to order between 7:00 pm PST to 7:30 pm PST.
Our IT department runs system checks at that time. Occasionally, we have to shut the
system down during the normal working day for emergency backups or other reasons. These system checks only last a few minutes. If you are still on the ordering page, then you should be able to click REFRESH once the system has come back up and it should allow you to continue. If you closed yourr browser or have left the website, then you will have to go back to the catalog and restart your order.

6.) I would like to see what you fasteners look like. Do you have any place available for me to view them?

7.) I want to purchase an item that isn't available to be ordered online yet. Do you have an order form online that I could download or e-mail back to you?

Yes. Click on the "Order Forms" link below and then choose the appropriate logo. That will open up a PDF Order Form you can fill out and submit online or print and fax back to us.

Order Forms

8.) I would like to have a copy of your catalog available in the office. Do you have one available?

Yes. Click on the "Catalogs" link below and then choose the appropriate logo.

Catalogs